Overview

1. Who We Are

Gigify is a marketplace that connects creative professionals with clients seeking creative services for events, productions, and projects.

We acts as a platform that facilitates connections between users but does not directly employ or control the creatives offering services

2. Who These Terms Apply To

These Terms apply to everyone who uses the Gigify platform, including:

Clients: individuals or organisations looking to book creative talent for their events (weddings, parties, corporate events, concerts, church programmes, and similar activities).

Talent: creative professionals (DJs, musicians, photographers, videographers, MCs, bands, and others) who offer and deliver services through the platform. Talent operate as independent contractors, not employees of Gigify.

3. Your Account

To use Gigify you must:

• Be at least 16 years old.
• Provide accurate, truthful information when registering.
• Keep your login credentials private. You are responsible for all activity on your account.
• Notify us immediately at support if you suspect unauthorised access.
• Talent must also provide a valid government-issued ID before receiving any payouts.

4. Bookings

When a Client selects a Talent and completes payment, a binding booking is created between the Client and the Talent. Gigify facilitates this booking but is not a party to the service contract between Client and Talent.

A booking is only confirmed once the Client's payment has been received and processed by the platform.

5. Payments

Gigify utilizes an authorized third-party payment gateway to facilitate escrow-style settlement. Funds are held pending Gig completion, after which payouts are issued to Talent on a bi-weekly schedule. All payouts are net of the platform commission, the rate of which is specified in the User's account settings and is subject to a 30-day notice period for any modifications.

For Clients, a service fee will be charged at checkout. This fee is shown clearly before you confirm a booking.

6. Cancellations and Refunds

7. Rules for Everyone

You must not:

• Arrange payments with the other party outside the platform within 12 months of first contact through Gigify.
• Provide false information, impersonate anyone, or misrepresent your services.
• Harass, threaten, or discriminate against any user or Gigify independent contractor.
• Use the platform for any unlawful purpose.
• Interfere with the platform's technical systems or attempt to manipulate reviews.

8. User Conduct

Talent: You agree to provide services as described in your portfolio. You must perform services at the agreed date, location, and duration specified in the booking. You must maintain professional standards at all times.

Client: You agree to provide a safe environment for the Talent and pay all fees through the Platform.

9. Content License

Talent grants Gigify a non-exclusive license to use media samples (photos/videos) uploaded to their profile for marketing and platform promotion purposes.

10. Disputes

If something goes wrong with a booking:

• First, contact the other party directly through the platform's messaging system.
• If unresolved within 48 hours, raise a dispute with Gigify support. We will review the evidence and respond within 5 business days.
• For disputes above $20,000 not resolved by Gigify, disputes shall be settled via binding arbitration. The arbitrator's decision is final.

11. Our Liability

Gigify is not responsible for the quality or outcome of services provided by Talent. Our maximum liability to you in connection with any booking is limited to the value of that specific booking.

We are not liable for indirect losses, loss of profit, or losses caused by events outside our control (such as natural disasters, government actions, or internet outages).

12. Your Privacy

We collect and use your personal data (including identity information, contact details, locations, and transaction records) to facilitate bookings, verify identities and prevent fraud in line with global best practices and laws applicable in your jurisdiction.

We use your data to operate the platform, comply with KYC and anti-money laundering obligations, and improve our services. We do not sell your data.

To access, correct, or request deletion of your data, contact our Data Protection Officer at dpo@thegigify.com.

13. Taxes

You are responsible for your own tax obligations. Where required, Gigify will deduct the applicable Withholding Tax from Talent payouts and remit accordingly. Value Added Tax (VAT) applies to platform fees in accordance with the applicable law in your jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or in-app notification at least 30 days before any material change takes effect. Continuing to use the platform after that date means you accept the updated Terms.

15. Closing or Suspending Accounts

We may suspend or permanently close an account if a user breaches these Terms, engages in fraud, or poses a risk to other users or the platform. Where we do so, we will tell you why unless we are legally prevented from doing so.

You may close your account at any time by contactingsupport@thegigify.com. Closing your account does not cancel any pending bookings or outstanding obligations.

16. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the country where the creative services are performed.

By using the platform, both Talent and Clients submit to the non-exclusive jurisdiction of the courts of the country where the Gig is located, subject to the mandatory dispute resolution process set forth in Clause 10.

17. Contact Us

If you have any questions about these Terms, please contact us: